Mental health crisis helplines and ‘Shout 85258’ text communications asset hub

Open 24 hours a day, seven-days a week, helplines are available to people of all ages, including children and young people, who need urgent mental health support.

The helplines are now the first port of call for mental health help. If you call NHS111 you may have to wait longer for help and will be re-directed to your local service. A&E and 999 are not the best places to get help for the majority of mental health problems. However still call 999 or go to A&E if you have an immediate, life-threatening emergency requiring mental or physical health assistance.

Provider Trusts across Cheshire and Merseyside have teamed up with the mental health charity ‘Shout 85258’ to provide a free 24/7 text messaging service.

The service will provide support for anyone who is feeling overwhelmed or is struggling to cope. Working directly with patients, the service will help take the next steps towards feeling better. Patients can text to talk about issues such as stress, anxiety and depression.

Areas across Cheshire and Merseyside has a unique keyword that the service user will text to 85258, which will then put them in contact with a trained Shout volunteer who has access to clinical supervisors.

This communications hub has been set-up to support communication teams in identifying relevant resources for their areas. The hub will continue to develop, with new assets added as they’re received. If your Trust has assets that you would like to be added, email the HCP communications team on

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