Privacy and Cookies policy

This policy was last modified on 16th November 2020.

1.0 Introduction

Our website users’ privacy and personal data is of the uptmost importance to us, and this privacy and cookies policy explains how we use any information collected about the users of our website and what we do to ensure that this information is kept safe and secure.

2.0 Privacy policy

This Privacy Policy governs the manner in which the Cheshire and Merseyside Health and Care Partnership collects, uses, maintains and discloses information collected from users (each, a “User”) of (“the Site”).
This privacy statement only covers our Site. It does not cover all sites that can be linked to from this Site, so you should always be aware of this when you are moving to another site and read the privacy statement on that site.

3.0 What information do we collect?

There are two main types of information (personal and non-personal identification information) we may collect about you when you’re using our Site, both of which are detailed further below:

3.1 Personal data

We do not capture or store personal data about individuals who browse our Site, except where this information is given voluntarily to us, such as through our general enquiries form or other forms such as on our Connect newsletter sign-up page. In these instances, users may be asked for, as appropriate, their name, email address, mailing address, phone number, and sometimes the message/enquiry they’d like to communicate with us. In circumstances where we’ve been given clear consent from a website user to process their personal data for a specific purpose, we’ll process this information in accordance with the legal basis of ‘consent’ outlined in the General Data Protection Regulation (or GDPR for short).

Users may, however, visit our Site anonymously and can refuse to supply personal identification information, however in doing so it may prevent them from engaging in certain Site related activities such as getting in touch with us by filling out a website contact form or subscribing to Connect our stakeholder newsletter, as we need certain details in order to be able to process queries and referrals appropriately.

3.2 Non-personal data

We do collect non-personal data about Users whenever they interact with our Site, such as the number of times they visit our website. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers’ utilised and other similar information. Unlike with personal data, we do not need a valid legal basis in order to process non-personal data, but in the interests of transparency and fairness, we’ve outlined under the ‘Cookies section’ below, why processing this non-personal data is necessary and beneficial to your legitimate interests, as a User of our Site.

4.0 How we use collected information

If you share your personal data with us to make a general enquiry, we will store this information only until we are in a position to respond appropriately to your enquiry. This only differs if your enquiry is deemed as a request under either the Freedom of Information Act or the Environmental Information Regulations, in which case your personal data will be logged in our FOI and EIR tracker, for the purposes of keeping track of the status of and logging effectively every request we’ve received. Alternatively if you’ve shared your personal data with us to subscribe to one of our mailing lists, we will store it safely and securely within the mailing platform we use, which is GDPR compliant.

We may also collect and store the following non personal data each time you visit our Site: the date and time, the originating IP, the type of browser and operating system used, the URL of the referring page, the object requested, and the completion status of the request. Visitors to our public website remain anonymous as none of the data collected is linked to any personal data. The information simply allows us to assess the popularity of the pages on the website, so that we can continue to improve our Site and access to information.

5.0 The General Data Protection Regulation

In accordance with the General Data Protection Regulation (or GDPR for short), we have a legal duty to protect any information we collect from you. We will only use your information for the purposes described above and we do not pass on your details to any other government department or third party unless you have given us permission to do so. Under the GDPR, you have a number of rights including; to be informed about the collection and use of your personal data, to access your personal data, rectify any inaccuracies in the data held about you, to erase data held about you, and more. You can read about your rights under the GDPR by clicking here.

6.0 Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, on your computer or mobile phone.

These include small files known as ‘cookies’ to enhance User experience. A User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so however, it may impact negatively on and impede the overall functionality of the Site.

Cookies cannot be used to identify you personally and the pieces of information they collect are only used to improve services for you through, for example:

  • enabling a service to recognise your device so you don’t have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don’t need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast

If you’d like to find out more information about what cookies are and how you can manage them please click here.

6.1 Current cookies

We use the following cookies on our Site:

Google Analytics

Cookie: Google Analytics
Name: _utma, _utmb, _utmc, _utmz, GAPS, LSID, LSOSID, OTZ
Purpose: These cookies are used to collect information about how visitors use our Site, which we use to help improve it. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the Site from and the pages they visited.
Name: _utma
Typical content: randomly generated number
Expires: 2 years
Name: _utmb
Typical content: randomly generated number
Expires: 30 minutes
Name: _utmc
Typical content: randomly generated number
Expires: when user exits browser
Name: _utmz
Typical content: randomly generated number + info on how the Site was reached (e.g. directly or via a link, organic search or paid search)
Expires: 6 months

For further details on the cookies set by Google Analytics, please refer to the Google Code website.

7.0 Third party websites

Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

8.0 Changes to this privacy policy

The Cheshire and Merseyside Health and Care Partnership has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect any personal and non-personal data we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

9.0 Your acceptance of these terms

By using our Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

10.0 Contacting us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:

The Cheshire and Merseyside Health and Care Partnership,
Regatta Place,
Brunswick Business Park,
Summers Lane,
L3 4BL

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